Governance, Ethics & Legal
Make responsibility visible.
Explore the questions of accountability, transparency and oversight that surround AI in marketing.
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01Purpose
Describe how the system is intended to be used and by whom.
02Impact
Identify who may be affected and what questions require specialist advice.
03Oversight
Make review, escalation and documentation part of the workflow.
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Check the limited December 2026 AI marking transition
Check which existing AI systems qualify for the 2 December 2026 marking transition and keep other Article 50 transparency duties on their own schedule.
Read the articleReview marketing agent access when roles change
Update marketing agent access after role changes by checking group membership, connected accounts, service credentials and scheduled tasks together.
Read the articleExplain AI customer decisions without inventing reasons
Give customers grounded explanations of AI-assisted decisions, protect other people’s information and provide a practical route to correction and review.
Read the articleSubstantiate AI campaign claims before testing them
Build evidence into AI campaign production by checking numerical and comparative claims before variants enter experiments, localization or paid delivery.
Read the articleWrite a usable agency policy for client data in AI
Set practical agency rules for client data in generative AI, with approved environments, permission checks, escalation routes and onboarding examples.
Read the articleAudit who your AI lead scoring system overlooks
Review overlooked prospects in AI lead scoring, distinguish historical bias from real qualification signals and plan a privacy-aware outcome audit.
Read the articleMake CRM deletion requests reach connected AI tools
Trace a deletion request across your CRM, AI retrieval stores, exports and vendors, verify the result and document any lawful retention exceptions.
Read the articleDocument what EU hosting proves in an AI privacy review
Write a scoped AI privacy decision that separates verified hosting facts from lawful-purpose, access and transfer assessments, with clear evidence and owners.
Read the articleAI testimonials need a real customer behind them
Verify customer experiences before publishing AI-assisted testimonials, preserve the original statement and distinguish a fictional example from evidence.
Read the articleWhat the EU’s AI transparency icons actually show
Use EU AI transparency icons with the correct scope, placement and accessible wording, without presenting a voluntary visual tool as certification.
Read the articleTrack usage rights for AI campaign assets clearly
Build an asset-rights record for AI campaigns covering reference inputs, supplier terms, intended use and unresolved copyright questions before release.
Read the articleBefore customer chats become AI training material
Review the purpose, permission, minimization and retention of customer conversations before using them for AI marketing analysis, retrieval or training.
Read the articleSet boundaries for sensitive AI targeting inferences
Inspect inferred audience attributes before AI personalization, remove unnecessary sensitive signals and review proxy risks with your privacy specialists.
Read the articleKeep proof of who approved your AI campaign assets
Connect every AI campaign approval to the exact asset, supporting evidence and authorized reviewer, then verify that the approved version went live.
Read the articleStop webpages from redirecting your marketing agent
Test indirect prompt injection in a safe marketing workflow and apply practical controls to retrieved content, tool permissions and sensitive actions.
Read the articleNegotiate accountable AI vendor contract obligations
Negotiate AI supplier responsibilities for processing instructions, data reuse, subprocessor changes, assistance and exit, with a named contract decision owner.
Read the articleReview the lawful basis for AI lead enrichment
Evaluate an AI lead enrichment workflow through its purpose, data sources, necessity and notices before adding personal information to your CRM records.
Read the articleSynthetic presenters need a clear permission brief
Plan synthetic marketing presenters with documented likeness and voice permissions, accurate scripts and clear disclosure decisions before production.
Read the articleAI advertising labels and EU duties are separate
Compare Meta’s AI ad labels with EU disclosure duties, review the actual placement experience, and keep evidence for every campaign asset and market.
Read the articleEU AI transparency rules for marketing teams in 2026
Review the EU AI Act duties affecting chatbots and campaign content, distinguish provider and deployer roles, and document the decisions before launch.
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MARKAIGEN / CHOOSE YOUR NEXT STEP AI governance in marketing connects responsibility with practical controls: who owns a use case, which data it may use, who approves an output and how an error is corrected. Responsible AI is not established by a single policy document or detector score. Keep provenance, factual accuracy, usage rights and publication approval as distinct checks.Turn principles into reviewable decisions
